New Customer 5% Discount until 7/24/2017
AbrasiveSales.Com Company Policies
Billing Information

While we are set up primarily to accept payment in the form of credit cards (VISA / MasterCard / Amex), we will accept credit applications from government entities and large companies with proven records for their ability to pay promptly.

If you wish a credit application, please E-Mail or fax us this request, and we will be glad to review your application and act on it promptly.

Our billing terms are Net:30 days.

Shipping Information

You can expect that all coated abrasive products will be shipped within four to five working days, even if custom made. Generally this will be true for bonded abrasive products as well. For orders under $800.00 being sent via ground freight within the 48 states continental USA, a freight charge will be billed seperately. This allows us to bill freight accurately without some customers subsidizing other customers for their freight.

In addition, UPS charges an extra $5.00 for delivering to a residential address. If we can determine when the order is placed that it is being delivered to a residence, we'll add that to the order then. If we determine it later, after being billed by UPS, we'll process a seperate charge for $5.00 on your account.

For orders equaling or over $800.00 sent via ground freight within the 48 states continental USA, freight will be included at no charge. For orders requiring special expedited freight, or sent outside of the continental USA, we will charge you only our cost. There are no handling charges.

If for any reason (material shortage, equipment problem or otherwise) we are unable to manufacture an item and ship it within five working days, we will notify you as soon as we are aware of the problem, and make every reasonable effort to expedite your order to your satisfaction.

Our suppliers make to order all items except those displayed as Stock Items. An item is considered Non-Stock unless it is specifically shown as a stock item. Our suppliers reserve the right to manufacture up to 10% more or less of the specified order quantity. We are then charged as per the quantity shipped and we reserve the right to ship and charge our customers for the actual quantity shipped.

Discount Schedule and Other Pricing Policies

In an effort to make if more efficient for you to combine and add on to orders, we offer the following regarding small quantities of stock items:
Any stock item ordered in less than case quantity, will be priced at full case quantity when place in an order containing a full case of any other product.

In a like manner, any stock items may be combined to obtain full case pricing.

Along with the prices displayed we offer the following overall order discounts:

For orders over $500.00 --- An overall 5% discount will be applied.
For orders over $800.00 --- No freight will be charged (ground freight continental USA only. See Shipping Info).

Our Minimum Order is $50.00 or one full case of any product.

For quotations of large quantities of a single item or a class of items, or for blanket quotes, please E-Mail or fax us with details, and we will be happy to provide a competitive quote based on those quantities.

Custom Orders

Our suppliers have a great deal of flexibility in their ability to manufacture their products specifically to your requirements.

For that purpose in addition to a check box for adding an item to the shopping cart, and a quantity, we include a text box for Notes / Product & Grinding Requirements. In this space you might indicate a particular style of joining a belt, the type of glueing you wish for a cartridge roll, or any other information that would help us to provide you with exactly the product you require.

If you need a size that does not show among the listed sizes, let us know and we will add that size to the selection. You can do this by E-Mail or fax, or by indicating your need in the Notes box.

Custom orders are common. Much of the product we sell is made to order. As such our suppliers expect to be producing small and mid-size quantities of custom products, and do so within the three-day-or-less time that we promise (see Shipping Information). The only disadvantage of ordering custom products is that if you make a mistake in ordering, it may be difficult to return. We will allow you to return any custom made product if our supplier has the expected ability to re-sell or convert it to a product they can sell (see Return Information).

Please note: when our suppliers manufacture a custom made product, in many cases they can only do so in certain incremental quantities. For example, when making narrow belts, (i.e. 1/2", 3/4", 1", 2", etc.), typically they start by making 12" wide belts, and later slit them down to the desired width. Because of this they reserve the right to overship or undership up to 20% of the quantity ordered. They charge us for the actual quantity they ship, and we reserve the right to charge you for the quantity shipped to you.

Return Information

No products may be returned to us without prior authorization. Stock items may be returned and will be subject to a restock charge of 15%.

The return of any non-stock items in general is not allowed, but may be allowed depending primarily on the likelyhood of their salability in their current form, or the ability of our supplier to convert them to salable product. Restock charges on such products, if return of them is allowed, will be determined on a flexible scale depending on 1) past sales of such product to other customers; and 2) the loss of materials, labor and packaging required to make the returned product salable.

Sample Policy

We are often willing to provide samples, especially when upon determining the proper specifications, good quantity orders are likely to follow. In some instances it becomes overly expensive to provide samples.

To place a request for a sample, click here.

We thank you for the opportunity.

Price Quotes

We will always be competitive in our listed prices, which reflect pricing for small to mid-size quantities. We are happy to provide quotes with deeper discounts for large volume business. This is especially true when large quantities of a single product specification or class of product specification allows our suppliers greater efficiency and us a better price, which we can pass on to you.

To place a request for a quote, click here.

We thank you for the opportunity.

Affiliate Program

If you have a website that you believe can bring people to our site, we're happy to talk to you, provide you a small banner and link, and provide you with a commission on sales your link brings us. Please phone or email us for details.

Privacy Statement

AbrasiveSales.com is committed to respecting your privacy. We've structured our web sites so that, in general, you can visit any of our sites without identifying yourself or revealing any personal information.

AbrasiveSales.com uses your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web site for you. We use a secure third-party online merchant processing company to allow you to pay for your online order. We do not get your credit card information unless you specifically phone or email it to us.

We may occasionally contact you directly with our own marketing information we think would be of interest. We will always give you the opportunity to opt out of receiving such direct marketing.

AbrasiveSales.com will not sell, rent, or lease your personally identifiable information to others, unless we have your expressed permission, or are required by law to do so. AbrasiveSales.com will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without letting you know and offering you a choice.

If you have comments or questions about our privacy policy, please send them to this email address: sales@abrasivesales.com.

AbrasiveSales.com, a Maverick Abrasives Company     1891 E Miraloma Ave     Placentia, CA 92870